2016 All new Vitara - Transmission problems and more

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Post by chadster007 on Wed May 04, 2016 9:11 am

2016 Brand new 2WD Suzuki Vitara.

Problem 1)
When on a downhill slope (decline) after holding foot on brake pedal for (at least) 14 seconds. When release brake pedal car "jerks" or shudders forward instead of rolling away smooth

Problem 2)
When accelerating uphill from 2nd gear, car fails to shift into third gear even when throttle is reduced. Car will rev until engine hits redline and stay in 2nd gear

Problem 3) <--- this has stopped now
When accelerating slightly more than normal from a stop, car will hesitate to shift into 2nd and then suddenly shift with very sudden and harsh gear change

Problem 4) <--- this is not transmission related
Entertainment unit fails to reduce the volume when adjusting.

So I have taken this vehicle to two of the best Automatic transmission specialists and another approved motor mechanic who have supplied written reports that these are not normal occurances and are totally unacceptable for a vehicle especially brand new
and that I should take it back to Suzuki ASAP.

My dealer tells me "these occurrences are what we consider normal and consistent with the model".

Evil or Very Mad Evil or Very Mad Evil or Very Mad







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Post by Admin on Wed May 04, 2016 9:25 am

Worth a try but suggest the dealers check the hill hold calibration, I have read several reports where this has been an issue on automatics and not releasing in synch with the auto box

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Post by chadster007 on Wed May 04, 2016 9:31 am

I left the car with them for 4 days. After that I was told that they are all the same and there is nothing that can be done to improve the situation. Thats when I take the
car to 3 places for reports. All clearly told me that something is wrong... but the Suzuki dealer wont do anything Crying or Very sad Crying or Very sad


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Post by Admin on Wed May 04, 2016 10:18 am

Upsetting on a new car, cant see from your profile where you are located but is another dealer an option perhaps armed with the hill holder info, read down to week 6 here....


https://practicalmotoring.com.au/our-cars/2016-suzuki-vitara-rt-s-review-long-term/

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Post by chadster007 on Wed May 04, 2016 11:23 am

Thanks but this issue is completely different from that.

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Post by Gar Green on Wed May 04, 2016 11:25 am

Firstly, Suzuki should be able to open a technical case where they can gain support from Suzuki HQ if you will. The dealer should be opening an FTIR which is a Feil technical case for first time issues.

If you are un happy, then Suzuki customer services are very good and very friendly, the phone number should be in your service pack.
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Post by Gar Green on Wed May 04, 2016 11:31 am

Could you give me the last 6 digits of your VIN number, I will check if there are any technical bulletins regarding any known CVT issues.
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Post by chadster007 on Wed May 04, 2016 11:35 am

My car has a 6 speed AT trans?

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Post by Gar Green on Wed May 04, 2016 12:09 pm

Sorry, TCSS! My mistake.
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Post by kenc on Wed May 04, 2016 7:08 pm

I had the problem with jerky gearchange when pulling away quickly and box changing from 1st to 2nd. It took me several weeks and a heated discussion with service manager to get him to seek permission from Suzuki UK to reset the gear control unit ( or whatever they call it ) to factory settings. It worked. I gave him a printout from this website showing that they had the same problem in the Ukraine and Russia and that the reset had worked there. They need to be pushed! The gearbox is a torque convertor!

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Post by Tall bloke on Wed May 04, 2016 9:54 pm

Saw an article in the Saga magazine dated 01 Dec 15 which I thought may be useful. I have put the relevant detail below.

Magazine Sections Search Magazine…

Your new rights when buying a car from a dealer
Carlton Boyce / 01 December 2015

Motorists now have more protection if something goes wrong with a new or used car that they have bought from a dealer.

Retro image of a man with a broken down vintage car
The new Consumer Rights Act gives you more protection and means you are less likely to be stuck with a 'lemon'

The Consumer Rights Act came into force on the 1 October 2015, replacing the Sales of Goods Act, the Supply of Goods and Services Act, and the Unfair Terms in Consumer Contracts Regulations.

Described as “the biggest overhaul of consumer legislation in a generation”, the new Act is designed to simplify the process of complaining about sub-standard goods and shoddy services.

Think you know the law? Eight new rules that affect motorists?

Here’s our guide to how the Consumer Rights Act affects you if you’re buying a new or secondhand car from a car dealer.

Right to reject

The old legislation simply referred to a “reasonable period” of time in which a buyer could reject a faulty car. This was open to interpretation by dodgy car dealers, often to the detriment of the consumer.

The new Act now makes it clear that you have 30 days in which to reject a car that is unsatisfactory and to receive a full refund.

What do we mean by ‘unsatisfactory’?

Simply put, any physical goods – including cars - must be: of satisfactory quality; fit for particular purpose; and as described. If any of these apply, you can reject the vehicle within 30 days of taking delivery of it.

Importantly, the Act includes any discussions you’ve had with the dealer. So if you tell the salesperson that fuel economy is important to you and you find the real world fuel economy falls short of what you were told to expect, this is a breach of the Act.

This makes it important to explain your needs very clearly to the dealer, preferably in writing; by doing so you are giving yourself an extra layer of protection against being sold an inappropriate or mis-described vehicle.

Beware of scams when buying a used car.

What should I do if I have a problem?

If you do have a problem, you must stop using the car immediately and inform the dealer as soon as possible. I’d phone and then back this up with a letter or email confirming what has been discussed. Include details of the fault(s) and make it clear what action you would like it to take.

I would suggest rejecting the car if a fault develops within the first 30 days, as you can always negotiate down from such a strong position.

What if the dealer offers to repair it within the 30-day period?

The dealer can offer to repair your car for you instead of giving a refund. Whether you agree or not is a matter for you to decide, but if you agree to try a repair, the clock stops during that time.

So, if your car breaks down after ten days, and the repair takes another five to effect, the 30-day clock only starts again at day ten when you collect it.

Seven things you need to know about buying a new car.

Right to repair after 30 days

If a fault occurs after the 30-day period but within the first six months, the dealer has a right to repair the car rather than replace it or refund the purchase price in full.

However, you do not have to put up with repeated attempts to get it right: if the first repair fails you can reject the car and get a refund. This is a significant change and will prevent garages waging a war of attrition in the hope you will give up and go away.

Refunds after 30 days

If you do ask for a refund after 30 days have elapsed but within six months, the dealer can deduct a sum for the use you’ve had of the car.

Read our top tips for buying a second hand car.

Faults after six months

If a fault develops after six months, the onus is on you to prove that the fault was present when you bought the car.

In the absence of a warranty that was given at the time of purchase, anything that the dealer offers over and above this is a matter of goodwill on its behalf, not law. This is just one of the reasons why it is better to have a good relationship with your dealer than a bad one.

Signing a pre-purchase contract

Some dealers might ask you to sign a contract saying you’ve driven the car and are satisfied that there no faults with it. This is a clear attempt on its behalf to dodge its responsibilities and cannot be enforced in the event of a future problem. While I wouldn’t suggest signing such a contract, it will have no standing in law if you do.

Six petrol myths busted.

What if the dealer won’t accept responsibility?

If the dealer refuses to accept its responsibilities under the new Act, you can refer the matter to the Ombudsman under the provisions of the Alternative Dispute Resolution. You best course of action is to contact Citizens’ Advice for help.

If you’ve paid for all or part of the car with your credit card, you may be entitled to seek a refund from your credit card company under the provisions of Section 75 of the Consumer Credit Act as well.

For more useful tips and information, browse our motoring articles.


With the highest possible rating from independent financial research company Defaqto for our comprehensive cover, Saga Car Insurance is worth considering. To find out more click here.

- See more at: http://www.saga.co.uk/magazine/motoring/cars/buying/your-new-rights-when-buying-a-car-from-a-dealer#sthash.JJpS2PT5.dpuf
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Post by chadster007 on Thu May 05, 2016 2:58 am

Thanks, I know they should accept my rejection but they decline it.

So I am taking them to court. Three reports stating that it is unacceptable - how are they going to argue with that?

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Post by jimbo on Sat May 07, 2016 10:16 am

I have a 6 speed manual gearbox diesel allgrip that has a very poor change from 1st to 2nd ,was told to put some miles on it should improve 11k later still crunching into 2nd its Ok from 3rd to 2nd. it you change from 1st to 2nd very slowly no crunch.
it due service soon will request they have a look at then.

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Post by Admin on Sat May 07, 2016 12:53 pm

This has been a Suzuki /Fiat issue since 2006 and if you search ebay Italy there is always a guy selling a synchro ring kit to repair this

Is the change always bad or does it change from when the car is cold or warm?

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Post by theforestdweller on Sat May 07, 2016 1:53 pm

Mines's the same Jimbo. No improvement with added miles, and worse when cold. Slow gear changing improves matters. I've now resorted to the old fashioned "double de clutching" on the shift from first to second gear and no more problems - although this really shouldn't be necessary.
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Post by Admin on Sat May 07, 2016 2:17 pm

As the problem is worse when it is cold it suggests that the transmission oil is too thick

Oil is generally thicker when cold and the thick oil is causing the synchro ring to stand proud and not do it's job which is to act as a brake to slow the 2nd gear (in this case) down to the speed of the synchroniser hub

As the oil gets warm it thins out thus allowing the synchro ring more contact with the 2nd gear and acting as a brake to slow the gear and allowing it to engage more smoothly

You can in many cases change to a thinner gear oil but be aware that too thin an oil can cause the synchro ring to over work as a brake causing premature wear

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Post by JOHNWALES on Sat May 07, 2016 6:07 pm

I had the same gear problem on an old Fiat Sedici, and easily got round it by doubledeclutching between first and second. For those of you too young to know what this is, you depress the clutch twice, once between first and neutral, and again between neutral and second. It used to be a regular necessity in days gone by !!! Bloody nuisance however, on a modern motor.

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Post by hicky on Sat May 07, 2016 8:58 pm

you should not have to do it today.used to do it on our old artics before syncro came in.why should you have to put up with doubling the clutch today.????

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Post by HILLCLIMBER on Sat May 07, 2016 9:42 pm

jimbo wrote:I have a 6 speed manual gearbox diesel allgrip that has a very poor change from 1st to 2nd ,was told to put some miles on it should improve  11k later still crunching into 2nd its Ok from 3rd to 2nd. it you change from 1st to 2nd very slowly no crunch.
it due service soon will request they have a look at then.

I recently test drove our local dealers front wheel drive diesel six speed with only 35 miles registered and the gearchange was superb, silky smooth and as light as a feather which to be fair is exactly as it should be with a new car, much lighter than my current Grand Vitara so my advice to you and theforestdweller would be go back to the dealer and tell them to sort it, do not be fobbed off, if it`s crunching gears now it will not get better, we should definitely not need to double declutch in 2016 and you probably need to be of a certain age to even know how to do it!

As it changes down from third to second ok I would suggest the first to second synchro cone or it`s mating surface on second gear is at fault.
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Post by jimbo on Sun Jul 24, 2016 12:40 pm

Hi , could someone tell me what modal fiat 6 speed manual gearbox is fitted in the diesel allgrip

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Post by Admin on Sun Jul 24, 2016 5:37 pm

As far as I can see on the parts fiche it is similar to the Sedici 1.9 6 Speed which I believe is a Fiat 78JA Transmission

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