1.6 petrol auto

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Post by kenc on Thu Feb 25, 2016 6:47 pm

Great car, auto changes smoothly when driving normally but pulling away quickly from a standing start produces a pronounced jerk as it changes up from 1st to 2nd gear. Anybody else experienced this problem?

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Post by Adventurer on Sun Mar 06, 2016 11:48 am

Hi, I'm from Ukraine.
I have a similar problem jerk / kick when switching from 1st to 2nd speed in all modes.
In Ukraine, I'm not the only one with the same problem, several more owners have reported about the same problem.
Some have solved this problem by zeroing / resetting the gear control unit to the factory settings at the service center (one or two Vitara owners get back to the same problem after some mileage, others not)
Yesterday I visited the Suzuki service center and dealer requested for one full day (at least) for car/gear testing and investigations (model is new....) than depending of the results for reprogramming or mechanical parts repairing.
For me the main things that the Suzuki service center agreed that this is a warranty case and this is not a normal operations of the automatic transmission

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Post by kenc on Sun Mar 06, 2016 1:00 pm

Thanks for responding - really useful.It gives me something to show my dealership when I go next week.

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Post by kenc on Mon Apr 11, 2016 7:25 pm

Dealer thought that jerky gearchange was normal for electronically controlled clutch semi - automatic! Eventually managed to convince them it was torque convertor ( didnt believe me, they had to confirm it with Suzuki ) and therefore I expected gearchanges to be smooth. Suzuki said it would improve with time ( I have had it 5 months! ) and it was to do with the gearbox learning my driving style. After forcefull discussion dealer went back to Suzuki with information on similar problems in the Ukraine and Russia that I had heard about from this website.They got permission to reset gear control unit ( or whatever they call it ) to factory settings. Like a new car - no more jerky gear changes. Problem solved just a pity that Suzuki didnt respond quicker to what was obviously a known problem.

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Post by chadster007 on Thu Apr 21, 2016 5:25 am

I had same issue! (from New Zealand) but had gone away on its own.

But vehicle jerks when releasing the brake pedal on a downhill from stop.

Also, when accelerating uphill from stop - gear box stays in 2nd gear and revs very high

Also, 3rd gear doesnt seem to be used. It almost "skips" this gear and goes straight into 4th gear

Not very happy

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Post by Admin on Thu Apr 21, 2016 6:09 am

I have heard that because of the hill holder these can sometimes need adjusting to eliminate the jerking on either uphill or downhill slopes, i recall the vehicle is holding the brake on too strong and suddenly releases when it realises you are trying to accelerate, worth mentioning to your dealer?

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Post by kenc on Thu Apr 21, 2016 6:15 am

Worth trying to get dealer to do a factory reset on gear control uni for gear change problem Best of luck.

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Post by chadster007 on Thu Apr 21, 2016 6:28 am

The Suzuki service centre said they cant do anything and the other Vitara they tested is the same.

Conclusion: Nothing they can do for our brand new car!

Really really sad :-(

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Post by kenc on Thu Apr 21, 2016 6:35 am

Mine said that to start with. Service manager had to be pushed

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Post by chadster007 on Thu Apr 21, 2016 7:51 am

I am entitled to a fully function vehicle. Its brand new,

The entertainment unit volume adj doesnt work sometimes too... is it a joke?

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Post by Admin on Thu Apr 21, 2016 8:04 am

Sorry to hear your not having a happy time of it but sounds like a dealer that does not know or has the confidence to do the job, contact Suzuki NZ

Does NZ have the same Bosch head unit as Europe?

Personally my Bosch head unit works perfect, my only dislike is the Here mapping software instead of Garmin

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Post by chadster007 on Thu Apr 21, 2016 8:50 am



When press "mute" then "un-mute" it starts working... very intermittent problem as its only happened 3-4 times



Last edited by chadster007 on Wed May 04, 2016 9:14 am; edited 1 time in total

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Post by Admin on Thu Apr 21, 2016 10:26 am

I know your honeymoon period with your dealer isn't off to a great start but have you had the head unit updated to Magyar Suzuki Version 830?
Like any modern electrical item there are various reports that the update does rectify several bugs/issues found on the Head Unit, although I have no problems my car is booked in tomorrow to be updated and to see if I can rob a copy of the update, I did download one from the Bosch or SLDA site but it appears not to want to install

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Post by Big_tex_uk on Thu Apr 21, 2016 6:41 pm

Karl,

Looking at some of the other foreign forums it looks like 840 had been released. There is some limited mention of it in the Italian site but no real update on how it functions. Might be worth asking the dealer if they can source that update.

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Post by chadster007 on Thu Apr 21, 2016 7:55 pm

I am more concerned about transmission faults at thos stage.

It seems the sudden jerking when releasing brake on downhill happens after 10 seconds.

Less than that it pulls away fine. It seems the trans shifts out of first gear then tries to engauge when release the brake.

Because car is on hill. When release brake car starts to roll a bit with momentum.

Has anyone else experience this? Because Suzuki said that they test the others and all do the same thing.

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Post by Admin on Thu Apr 21, 2016 8:10 pm

Definitely sounds like hill hold adjustment from what you are describing

Will let you all know what update I get altho the download site is still 830
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Post by gvwow on Mon Jun 13, 2016 9:07 am

Hi all
we had 1st to 2nd gear change thump
Suzuki sent a ''TCM update patch" to fix
carried out software update procedure, and it works great now,
thay also replace infotainment as maps did not work all good now.
from Queensland Australia.
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Post by chadster007 on Mon Jun 13, 2016 10:06 am

Hi,

This for me went away on its own. However the vehicle still thumps or jerks forward when on a decline releasing the foot brake.

I have 4 specialist reports confirming these are abnormal occurances from approved transmission experts and mechanics and am currently taking the dealer to court to get my money back.


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Post by Phil on Wed Nov 30, 2016 10:56 am

Mine's in for its 1st service - blimey where did that year go? - and to get the 1st to 2nd gear change thump fixed. I foresee an uphill battle as they have had the car since yesterday morning and I have just come off the phone to them where I was told a specialist is taking it out for a road test to see if it is normal. I told them it isn't normal but await the call back. Bit concerned that the dealer doesn't seem to be aware of a known problem but I may be I'm not getting the full story. Time will tell.

Phil

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Post by Admin on Wed Nov 30, 2016 12:21 pm

Unfortunate you are having transmission issues yet this report on the 1.4 (same gearbox) praises how good the transmission is, lets hope it is just software/adjustment and the dealers can get it sorted......

http://www.drive.com.au/what-car-should-i-buy/small-car/citroen-c4-cactus-v-fiat-500x-v-suzuki-vitara-s-turbo-comparison-review-20160422-goczcj.html

The Auto I drove across Iceland was faultless (other than changing into top because of the oversize tyres) and made me wish I had ordered the Auto option had it been available at the time

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Post by Phil on Wed Nov 30, 2016 6:21 pm

Just picked up the car. Dealer has sorted it and it was a software patch. Now working as it should so good news.

Phil

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Post by Gar Green on Thu Dec 01, 2016 10:22 am

@Phil wrote:Just picked up the car. Dealer has sorted it and it was a software patch. Now working as it should so good news.

Phil

Glad it's all sorted for you, Phil. Now we know if anyone else gets the issue.
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Post by RichK on Wed Dec 14, 2016 10:54 pm

Think we have this problem now, wife came home and asked me to take car out and accelerate smartly up the road. From first to second the auto box gives a good old thump, always thought there was something a bit rough about first to second but this is quite a jolt. Will have to add it to the list when I book it in again.

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Post by Cruzo82 on Thu May 17, 2018 2:09 pm

Hi Everyone,
Same thing happened to me. That annoying thump between 1st and 2nd gear when hard pressing the pedal from standing still. I was just about to buy the Vitara as 2nd hand, and me and the seller went to Suzuki after a pre-buying test that diagnosed the problem. Suzuki did an update to the gear with the latest version, and it worked! No thumping at all now.
I bought the Vitara and I'm a happy man now.
Thank you all for sharing!
A.

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Post by Mcgruja on Thu May 17, 2018 4:13 pm

Can anybody describe behavior when it is “jerking”?
Is there any example on YouTube?

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